Privacy Policy
This Privacy Policy explains how Lucky Duck collects, uses, and protects information when you visit luckyduck.cc, purchase Foundry Lifetime Access, contact us for support, or use related software products and services.
Contact: If you have questions about this policy or want to make a privacy request, email support@luckyduck.cc.
Information we collect
We collect information you choose to provide, such as your name, email address, business information, messages, support requests, and purchase details.
When you buy through a hosted checkout provider such as Stripe, PayPal, Zoho, Paddle, Lemon Squeezy, or a similar payment service, that provider processes your payment information. We do not receive or store your full card number.
We may also collect basic technical information such as IP address, browser type, device information, pages visited, timestamps, referral sources, and similar analytics data.
How we use information
- To provide purchased products, software access, customer support, updates, and fulfillment.
- To respond to questions, support requests, and business inquiries.
- To process orders, prevent fraud, manage receipts, and maintain payment records.
- To improve our websites, software, messaging, and customer experience.
- To send product, service, or account-related communications.
- To comply with legal, tax, accounting, security, and compliance obligations.
Payment processing
Payments are handled by third-party payment providers. These providers may collect and process payment details, billing information, tax information, fraud signals, and transaction data according to their own privacy policies and terms. We use the information available to us from those providers to confirm purchases, provide access, issue refunds when applicable, and support customers.
Sharing information
We do not sell your personal information. We may share information with service providers that help us operate our business, including payment processors, hosting providers, analytics tools, email systems, customer support tools, and professional advisors. We may also share information when required to comply with law, enforce our terms, protect our rights, prevent fraud, or complete a business transfer.
Cookies and analytics
Our sites may use cookies, pixels, log files, and analytics tools to understand traffic, improve pages, remember preferences, and measure performance. You can control cookies through your browser settings, although some features may not work correctly without them.
Data retention
We keep information for as long as reasonably needed to provide services, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and enforce agreements.
Your choices
You may contact us to request access, correction, deletion, or restriction of personal information where applicable. Some records may need to be retained for legal, tax, accounting, security, or fraud-prevention reasons.
Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No website, software system, or transmission method is completely secure, so we cannot guarantee absolute security.
Children
Our services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.